Refund Policy

This Refund Policy is part of the Terms of Service. By subscribing, you acknowledge that you have read it.

Ticksconnect is a digital software service. We do not provide pro-rated or partial refunds for unused time, downgrades, or accounts you stop using during a billing cycle.

You can cancel at any time. The Plan stays in force until the end of the current billing cycle. You will not be charged for the next cycle. Cancel in billing after you sign in, or email [email protected] from the address you used to pay, before your next billing date.

If you believe you were charged in error (for example a duplicate charge, or a charge after a confirmed cancellation), email [email protected] within 14 days of the charge. We will review verified billing errors and correct them where appropriate. For Plans, that is the only circumstance in which a refund may be issued.

Credits are one-time charges: $10 for 100 credits, $40 for 500 credits, and $120 for 2,000 credits. Current amounts are on the Pricing page. They do not renew. A full refund of a pack removes those credits. A partial refund does not.

We may update this Refund Policy. The date at the top of this page is the current version.